Several important things to pay attention while choosing a headset for a call center.
Headset for call-center
The headset used to work in the call center should have a number of qualities. It should be comfortable, strong, reliable in operation. Particular attention should be paid to the quality of the signal from the headphones and the quality of voice transmission through the microphone.
It is especially important to use good headsets in rooms with poor sound insulation. In order for subscribers to hear the speech of operators well and they were not disturbed by extraneous sounds, we recommend to purchase headphones with noise reduction.
Models of headsets are defined by tasks performed by operators. For example, if the operator, in addition to receiving a call through the headset, should dial the phone, you should purchase headsets with one earpiece. Moreover, of course, operators of the contact center should like the headset, the head set should be a stylish design and should not spoil your hair.
Recommended models of headsets
The market offers a wide range of headsets for the work of call-center operators. Many models are represented in different price ranges. We recommend the headsets of Plantronics (more expensive) or Defender (cheaper).
Plantronics .Audio Series Headset
Plantronics .Audio – an excellent series of call center headsets. Well suited for IP-telephony programs and use in conjunction with softphones. A noise-canceling microphone allows you to work in noisy environments without fear of loss of audio quality for the subscriber. A decent clean sound, deep bass, not cut high frequencies.
Headphones type: overhead. The playback frequency is 20-20000 Hz, the impedance is 32 ohms, the sensitivity is 105 dB. Movable attachment of the microphone. Noise-canceling microphone. The sensitivity of the microphone is 38 dB, the frequency range of the microphone is 100-10000 Hz, the impedance of the microphone is 3000 Ohm. Cable length 3 m. Volume control on the wire, USB adapter included.
Headset Defender .Audio
Defender HN-898 – an excellent option in its price range. The sound in the headphones is clear, loud, does not gurgle and the words are clearly audible. Convenient swivel holder and a decent microphone sound, reliable wire with a volume control. The headset fits comfortably on the head, headphones fit tightly to the head and to the ears, and does not create any discomfort.
Type of headphones: monitor. The playback frequency is 20-20000 Hz, the impedance is 32 ohms, the sensitivity is 105 dB. Movable attachment of the microphone. The sensitivity of the microphone is 54 dB, the frequency range of the microphone is 20 – 16000 Hz, the impedance of the microphone is 2200 Ohm. Cable length 3 m.
You can also search the web for the other models of the head sets according to your unique needs. Best of luck!