call center sms notification

E-Mail And SMS Implementation at the Call Center: Alerts for Operators, Customers, Managers

A common task at the call center (or any other company dealing with customers) is to notify a group of people about the event. At the same time, it’s not easy, because you have to send messages with different content for the client, operator, and manager, and often through different channels (like SMS or e-mail).

If you work with CRM you can set up a message system in the CRM module, but you can also prepare templates for messages of any complexity, determine the conditions for generating alerts, and more flexible to determine the recipients at the SMS system itself. Continue reading “E-Mail And SMS Implementation at the Call Center: Alerts for Operators, Customers, Managers”