Call-center (contact-center) is a software and hardware system for mass processing of incoming calls and calling clients. Modern call centers (CTS) handle not only telephone calls, but also calls via e-mail and ordinary mail, faxes, work with calls in the online chat mode. Continue reading “Solutions for Call Centers (Contact Centers) – Overview”
How to prepare for the implementation of the Call Center?
It is considered that in most cases girls are the main call center employees.
Have you decided to create a call center? Great idea for your business! Below we will describe what the modern contact center is and what business tasks it can solve.
To make the call center work efficiently, you will need knowledge about its capabilities, functions, and operating conditions and how to make all parts of the system work as a whole. We are ready to share with you these secrets. Continue reading “What Are The Main Functions Of A Call Center”
Pay attention to this point when choosing a server for the call center.
Call center server
To operate the call center, you need a reliable server that can handle the planned number of simultaneous calls. Therefore, when preparing a call-center server, it is necessary to understand in advance, what volume of calls it should pass through. Continue reading “Which Server Is Required For The Call Center?”
Several important things to pay attention while choosing a headset for a call center.
Headset for call-center
The headset used to work in the call center should have a number of qualities. It should be comfortable, strong, reliable in operation. Particular attention should be paid to the quality of the signal from the headphones and the quality of voice transmission through the microphone. Continue reading “What Type Of Headset is Recommended To Purchase For Call Center Operators?”
What needs to be taken into account while choosing an IP phone for the call center?
IP-telephones for contact-center
IP-phone – the main tool in the work of employees of the company that implemented IP PBX. If headsets are usually used by call-center operators, then for the managers and supervisors it is desirable to purchase a fixed or portable VoIP phone. Continue reading “What IP Telephones Do You Recommend For a Call Center?”
What to pay attention while choosing the VoIP gateway for call center operation?
VoIP gateway for Asterisk
VoIP-gateway is one of the devices that often implemented in solutions based on IP Asterisk PBX. Gateways serve to transform the telephone signal received from the provider from one type to another, understandable to the program – IP PBX.
VoIP equipment can differ in its design. There are system boards to be installed into the motherboard of the computer (in the PCI slot) and external gateways. Both convert the telephony into IP packets so that Asterisk can process them at the program level. Continue reading “Learn The Useful Tips – A Suitable VoIP Gateway For A Contact Center”